1. How can I place an order?
Browse our products, select the item you want, choose the quantity, and click "Add to Cart." Once you’re ready to purchase, proceed to checkout, enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept?
We are integrated with Paypal, and can accept any form of payment that is available thru that application.
3. How can I track my order?
You can track your order from our track you order page by order number.
4. What is your return policy?
We do not offer returns. However, if damage occurs during shipping, or packages are lost, we will ensure that the customer is made whole, either with a replacement or a refund.
5. How long will it take to receive my order?
Standard shipping usually takes 1-3 business days, but we can offer expedited shipping options at an additional cost if you need your order sooner. Delivery times may vary depending on your location and the selected shipping method.
6. Can I change or cancel my order after placing it?
You can cancel or make changes to your order within a limited time frame after it’s placed. Please contact our customer service team as soon as possible if you need to make changes.
7. Do you ship internationally?
No, we do NOT offer international shipping at this time. We can only ship within the boundaries of the continental United States.
8. How do I apply a discount code to my order?
You can enter your discount code at checkout in the "Promo Code" field. Once applied, the discount will be reflected in your order total.
9. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information and ensure a safe shopping experience. We do not store credit card details on our servers.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please get in touch with our customer service within 48 hours of receiving the order. We’ll arrange for a replacement or a refund as soon as possible.
11. Can I create a wishlist?
Yes, click the product page's heart icon to add items to your wishlist. You will be notified when the item is back in stock and available for purchase.
12. What should I do if I forget my password?
If you forget your password, click "Forgot Password" on the login page. You’ll receive an email with instructions on how to reset it.
13. How can I contact customer support?
You can reach our customer support team via the contact form on our website or from the support menu for registered users.