Terms of Service Effective Date: [1/1/2015]
Welcome to Santy Orchids. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Overview Santy Orchids (“we,” “our,” or “us”) sells live Cymbidium orchids through our website. These Terms govern your use of our site and services.
2. Customer Accounts To place orders or access certain features, you may create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Please ensure your registration information is accurate and up to date.
3. Payment All payments are processed securely through PayPal. By placing an order, you agree to PayPal’s terms of service and authorize us to charge the full purchase amount, including applicable shipping and taxes.
4. Product Availability & Description We make every effort to ensure the accuracy of product descriptions and availability, but we do not guarantee that all items listed will be in stock. We reserve the right to modify product offerings at any time.
5. Shipping & Delivery Shipping timelines are estimates and may vary due to weather, transit delays, or other unforeseen issues. We are not responsible for delays once the package has been handed to the carrier.
6. Return Policy Because we sell live plants, we do not accept returns. However, we offer a Live Plant Guarantee. If your order arrives in poor condition, please contact us within 48 hours with photos. You can review our full Return Policy.
7. Intellectual Property All content on this site, including text, photos, and branding, is the property of Santy Orchids and may not be reproduced without permission.
8. Prohibited Uses You agree not to use the website for unlawful purposes, to disrupt or harm the site’s operation, or to collect customer data without authorization.
9. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.
10. Governing Law These Terms are governed by and construed in accordance with the laws of the State of California.
11. Changes to Terms We may update these Terms at any time. Continued use of the website after changes implies acceptance of the revised Terms.
12. Contact For questions or concerns, reach out to us at joe@santyorchids.com.